| trish65: hi |
| ChatRep3: James: Hi patricia |
| ChatRep3: James: This is James from Online Support! |
| ChatRep3: James: How may I help you? |
| trish65: i have a friend who has been locked out of cd for some reason |
| trish65: he has posted in our forum this |
| trish65: ok this is twice in a month, open cdpoker auto login doesn't work, incorrect password, retry with my 'common poker' passwords locked out, I know my passwords so either the password I was given and copy pasted into the account login has stopped working or |
trish65: they just don't want me there as I haven't deposited for a while, whatever teh reason I would appreciate the CD rep letting me know how long I should wait for a reply from support@cdpoker.com it's been an hour and the auto response says Very soon!
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| trish65: his cd name isWraslar |
| trish65: you'll be happy to hear I still have no reply and although CD was my absolute favourite site and took me through my learning process to the point I have started playing slightly bigger stakes, I am now considering stopping altogether, |
| trish65: also this after |
| ChatRep3: James: I can not find similar name in our database |
| trish65: well let me check it please as i run a daily game there |
| ChatRep3: James: Please give me player`s username |
| trish65: Wraslar for definate |
| trish65: ? |
| ChatRep3: James: Is that player`s nickname or username? |
| ChatRep3: James: I can not find a player with such username |
| trish65: that is his name he uses to play at the tables with |
| trish65: he plays in our daily 1 point game every day so i know hes there |
| ChatRep3: James: Please give me player`s username |
| trish65: what is the difference between his username and the name he sits at the table with |
| trish65: my name there is trish65 and thats the one i sit down with |
| ChatRep3: James: Your username is CPR******** |
| ChatRep3: James: I need player`s first and last name or his username to find him in our database please |
| trish65: i have no idea what his is. i am admin from wassonline and i am just trying to help the member and friend. i will try to find it |
| trish65: would an email be any good? |
| ChatRep3: James: Ok, thanks |
| trish65: his email address |
| ChatRep3: James: Player should write from his e-mail registered in his poker account |
| trish65: no can you find him with his email address cos i an get that |
| trish65: *************** is that any use? |
| trish65: or **************** |
| ChatRep3: James: What are player`s names please? |
| trish65: i cant find it i only know him as wraslar |
| ChatRep3: James: Ok, player`s account is open.May I know exactly the problem with his poker account? |
| trish65: he couldnt enter it and the password refused to let him enter |
| trish65: thanks you i will let him know its open |
| ChatRep3: James: Player`s account is open and I can not see any probklems with his account |
| ChatRep3: James: Is there anything else I could assist you with? |
| trish65: ok im let him know |
| trish65: thanks |
| ChatRep3: James: If you need any assistance simply contact online support, we are available 24/7. |
| trish65: thank you |