Carbon Admin Page Problems!

[theulrich]

Hi all!

As you know the March Madness is running and it was very fine for me seeing the Rainbow Growing till Tuesday.

Than i always have the problem that i can´t log in my Admin Page, can´t open the Support page and i don´t see my Freeroll Eligibility.

So, i can´t open any https://secure.carbonpoker.com/************** pages and i know that also other players can not open this sites.

Does anyone know when this problem will get fixed?

I have to say, the system is running, i got my first 20$ for reaching 10K points in March but i wanna see all my pages again.

Every help would be very appreciated,

Günter

[scotlady]

I dont know if its any help at all but check out my last post here -
HELP NEEDED VISTA GIVING ME GRIEF

I emailed a copy of the page to one of the admins over there too so hopefully it will get sorted for you all.

[theulrich]

Thank you hun.

Sounds i am not all alone with this problem.

I wrote a PM to the support and i hope they will fix this problem soon.

Good Luck

Günter

Here is the response I got from Carbon Poker through email. Working in I.T. myself, I find it unbelievable that their website can be broke for a week. The poker software works fine so I suppose that is all they are worried about. It is very frustrating to try to get into these freerolls by earning points and you can't even check your status on the webpage. I really hope they get this straightened out. After winning some money on their site, I was ready to make a deposit so I can start withdrawing my winnings. However, if they can't keep their software operating properly, I don't know if I can trust them any more. They also had some kind of problem in the poker software earlier this week. It temporarily wiped out the accolades, stars, and avatars for some reason. >

Furthermore, I think it is just bad Customer Service that Carbon Poker does not even tell you they have a problem and you have to find out issues like this at your own inconvenience.

>(STUDBUD1968) on Carbon.


From: Poker Support [mailto:support@carbonpoker.com]
Sent: Friday, March 07, 2008 8:13 PM
To: XXXXXXXXXX
Subject: RE: Website (LTK11603579985X)
Reference number: LTK11603579985X Please use this ticket number in any correspondence with us.
Subject: Website
Dear Customer,
Thank you for contacting us.
It appears that we have encountered a minor technical issue which is affecting our player admin.
This is being rectified as and we expect our player admin to be back on as soon as possible.
We sincerely apologise for any inconvenience.
Please feel free to contact us if you have any additional questions.
Sincerely,
CS Gary
Customer Service Representative
---------------Original Message---------------
From: XXXXXXXXXXX
Subject: Website
When do you plan on getting your website fixed? I am unable to log-in on the
website and my links from inside the Carbon Poker software do not work either.
Besides the Carbon Poker home page, all other links come up in error or ‘Cannot find server’.
I have had this problem since Monday of this week.