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  #11 (permalink)  
Old 11-26-2008, 08:36 PM
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Quote:
Originally Posted by tricks27 View Post
i went to online support and this is my conversation with them

trish65: hi
ChatRep3: James: Hi patricia
ChatRep3: James: This is James from Online Support!
ChatRep3: James: How may I help you?
trish65: i have a friend who has been locked out of cd for some reason
trish65: he has posted in our forum this
trish65: ok this is twice in a month, open cdpoker auto login doesn't work, incorrect password, retry with my 'common poker' passwords locked out, I know my passwords so either the password I was given and copy pasted into the account login has stopped working or
trish65: they just don't want me there as I haven't deposited for a while, whatever teh reason I would appreciate the CD rep letting me know how long I should wait for a reply from support@cdpoker.com it's been an hour and the auto response says Very soon!

trish65: his cd name isWraslar
trish65: you'll be happy to hear I still have no reply and although CD was my absolute favourite site and took me through my learning process to the point I have started playing slightly bigger stakes, I am now considering stopping altogether,
trish65: also this after
ChatRep3: James: I can not find similar name in our database
trish65: well let me check it please as i run a daily game there
ChatRep3: James: Please give me player`s username
trish65: Wraslar for definate
trish65: ?
ChatRep3: James: Is that player`s nickname or username?
ChatRep3: James: I can not find a player with such username
trish65: that is his name he uses to play at the tables with
trish65: he plays in our daily 1 point game every day so i know hes there
ChatRep3: James: Please give me player`s username
trish65: what is the difference between his username and the name he sits at the table with
trish65: my name there is trish65 and thats the one i sit down with
ChatRep3: James: Your username is CPR********
ChatRep3: James: I need player`s first and last name or his username to find him in our database please
trish65: i have no idea what his is. i am admin from wassonline and i am just trying to help the member and friend. i will try to find it
trish65: would an email be any good?
ChatRep3: James: Ok, thanks
trish65: his email address
ChatRep3: James: Player should write from his e-mail registered in his poker account
trish65: no can you find him with his email address cos i an get that
trish65: *************** is that any use?
trish65: or ****************
ChatRep3: James: What are player`s names please?
trish65: i cant find it i only know him as wraslar
ChatRep3: James: Ok, player`s account is open.May I know exactly the problem with his poker account?
trish65: he couldnt enter it and the password refused to let him enter
trish65: thanks you i will let him know its open
ChatRep3: James: Player`s account is open and I can not see any probklems with his account
ChatRep3: James: Is there anything else I could assist you with?
trish65: ok im let him know
trish65: thanks
ChatRep3: James: If you need any assistance simply contact online support, we are available 24/7.
trish65: thank you

Wow - this was way past being nice tricks27. Good going!!
  #12 (permalink)  
Old 11-26-2008, 10:02 PM
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Listen to Arturio: This is a cookie problem, and not to do with support:
  1. find the cookie relating to the site/log-in:
  2. save it.
  3. flush the others.
  4. re-start.
  5. put yr cookie back.
  6. and just maybe.............
  7. everything works.
But I have recently learnt that cookies can be passively "trapped" so be careful. If you have pots of cash on a poker site, best to write or remember your log-in details, (A pain, I know), and manually log in every time. Otherwise a bored nerd like me might be trying things out..... and have access to your account. (This is quite easy BTW)
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You bought it, you sort it. Or it folds.
  #13 (permalink)  
Old 12-07-2008, 09:33 PM
underdog128 underdog128 is offline
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I use to play at cd poker allot when I started to play poker first and lost a few bucks there.

I played in a invite tourney there few days ago and forgot that I was registered but when I signed in I still had 800 chips left and eveyone at the table was sitting out besides this one guy who was stealing everyones blinds so I wait for a hand and steal the blinds and double up from the over aggressive player that was there and end up with 2k.A message then pops up saying they are taken me to another table I hit the ok button and nothing happens.I wait a min or two but didnt take me anywheres so I go to the lobby and look my name up there and it says I was out off the game in X place.I try to get online support but no answer.I sent them an email they said I got disconnected but I disagree because if you get dissconnected you dont loose your chips.YOur chips are still there and you are put as a player that is sitting out.I also signed out and signed back in but still couldnt play because it was saying that I got elimated from the tourny when I wasnt I still had 2k left and wasnt diconnected because I could look in the lobby and could off easly join another game if I wanted to but this is the only problem I had with them.

It was an invite tourny so I didnt loose any money but still was curious as to why this happened.
  #14 (permalink)  
Old 12-09-2008, 02:22 PM
bandrade bandrade is offline
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Default Nickname x Username

I really can't understand why they have this username / nickname thing. On all other poker rooms I play, I have a unique name. This can only cause trouble, I'm not able to find out what would be the advantage in that...



Quote:
Originally Posted by tricks27 View Post
i went to online support and this is my conversation with them

trish65: hi
ChatRep3: James: Hi patricia
ChatRep3: James: This is James from Online Support!
ChatRep3: James: How may I help you?
trish65: i have a friend who has been locked out of cd for some reason
trish65: he has posted in our forum this
trish65: ok this is twice in a month, open cdpoker auto login doesn't work, incorrect password, retry with my 'common poker' passwords locked out, I know my passwords so either the password I was given and copy pasted into the account login has stopped working or
trish65: they just don't want me there as I haven't deposited for a while, whatever teh reason I would appreciate the CD rep letting me know how long I should wait for a reply from support@cdpoker.com it's been an hour and the auto response says Very soon!

trish65: his cd name isWraslar
trish65: you'll be happy to hear I still have no reply and although CD was my absolute favourite site and took me through my learning process to the point I have started playing slightly bigger stakes, I am now considering stopping altogether,
trish65: also this after
ChatRep3: James: I can not find similar name in our database
trish65: well let me check it please as i run a daily game there
ChatRep3: James: Please give me player`s username
trish65: Wraslar for definate
trish65: ?
ChatRep3: James: Is that player`s nickname or username?
ChatRep3: James: I can not find a player with such username
trish65: that is his name he uses to play at the tables with
trish65: he plays in our daily 1 point game every day so i know hes there
ChatRep3: James: Please give me player`s username
trish65: what is the difference between his username and the name he sits at the table with
trish65: my name there is trish65 and thats the one i sit down with
ChatRep3: James: Your username is CPR********
ChatRep3: James: I need player`s first and last name or his username to find him in our database please
trish65: i have no idea what his is. i am admin from wassonline and i am just trying to help the member and friend. i will try to find it
trish65: would an email be any good?
ChatRep3: James: Ok, thanks
trish65: his email address
ChatRep3: James: Player should write from his e-mail registered in his poker account
trish65: no can you find him with his email address cos i an get that
trish65: *************** is that any use?
trish65: or ****************
ChatRep3: James: What are player`s names please?
trish65: i cant find it i only know him as wraslar
ChatRep3: James: Ok, player`s account is open.May I know exactly the problem with his poker account?
trish65: he couldnt enter it and the password refused to let him enter
trish65: thanks you i will let him know its open
ChatRep3: James: Player`s account is open and I can not see any probklems with his account
ChatRep3: James: Is there anything else I could assist you with?
trish65: ok im let him know
trish65: thanks
ChatRep3: James: If you need any assistance simply contact online support, we are available 24/7.
trish65: thank you
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