BAD costumer service at CD Poker

[stigd]

Check this.. Crappy service...! I'll just take it all out instead of the 50$ planned.

Stig





chatoperator1: Chelsea: Hi, Chelsea here from CD Poker Online Support, how may i help you?

DaSting: I have a "pending" withdraw - Why is it "pending". It took 30 seconds to deposit from my NETeller - then why pending withdraw???

chatoperator1: Chelsea: withdrawal using NEteller takes 2-3 business days

DaSting: why

chatoperator1: Chelsea: this is the standard processing period in making a withdrawal

DaSting: deposit took 30 seconds

chatoperator1: Chelsea: im sorry but that is the proccedure that we need to follow

DaSting: So - you want to hold my funds back. Deposit in 30 sec.... withdraw 2-3 days???

DaSting: INTERESTING costumer service

chatoperator1: Chelsea: Im sorry this is the proceedure witrh neteller too

chatoperator1: Chelsea: is there anything else i can assist yo with aside from this?

chatoperator1: Chelsea: If you need further assistance please do not hesitate to contact me by clicking Online Support. Have a great day =)

DaSting: HEY... Thats NOT true. From Poker.com to netteller it's 30 seconds BOTH ways

DaSting: Did you actually LEAVE b4 I where finish???

chatoperator1: Chelsea: Im sorry but as i was explaining...

chatoperator1: Chelsea: this is the standard proceedure we must follow

chatoperator1: Chelsea: i did not set this but the management and NETeller

chatoperator1: Chelsea: I am just here to give the information to you

DaSting: Then please give the "information" back to "management" that this is considered BAD costumer service... Not your fault - I know - but will you PLEASE log an official complaint!

DaSting: - and btw - this has nothing to do with neteller.

chatoperator1: Chelsea: ok

DaSting: Thanks
----------------

PS... Nothing wrong with the support person - but holding funds back like this...! Mind you that you will need to make a deposit from NETeller - before you can withdraw to it. That deposit takes 30 seconds... but when you want your money back... it's 2-3 BUSINESS DAYS!

CRAP - I'm PISSED

[Hami]

thats cd poker for ya piece of fukin shit

CD poker has always taken that long. It takes 3 working days to go back into my account.

It is just ipoker rules. Gotta put up with it. At least CD put Neteller back on, Titan have still withdrawn it. :?

[jayc1985]

if it took 2-3 business days to deposit ye would be moanin more..

its part of the sites terms and conditions that u checked to agree to when u joined. and trust me i know about cashout problems

once on pacific it took a month to get my 2000 dollars out..

may not be nice but thats the way it is, generally so u lose what u have left and cancel the cashout..

[stigd]

jayc1985 wrote:

may not be nice but thats the way it is, generally so u lose what u have left and cancel the cashout..

True mate... Thats what they are hoping for. Will be interesting to se if the frequence of bad beats will increase now

i`d never buy clothes at cdpoker anyway

[smjkrj]

all sites take that long to withdraw it is annoying but its always been that way

sucks when u trying to take out so u can deposit in somewhere else lol

so its not really bad customer service just policy for 99.9% of poker sites

[TIME2SPARE]

well i guess 1 could agrue theres nothing wrong with cd's cust service but they r slow and not always the most helpful. as far as netteller goes i m done with them 4 oh so many reasons. 2 many 2 list as a matter of fact but hey thats just my experience.