Watch out for paradisepoker

I have played internetpoker for several years now in alot of diffrent sites. So when I saw ParadisePoker I thought "why not try it?", so I regged and put in 20 € about 10 days ago.
I regret that now. Let me tell you what I have experienced.

1. The first thing I encountered was that you can't change the table size (which take up ~2/3 of your screen), so it's really hard to play several tables at once. And that the pop-up of the windows dosn't always work, or poping up to late, dosn't make things eaiser to play several tables or surf on the net at the same time.

2. The french and the germans have no respect at all for following the chatrules with speaking english. I you want to report that you need to give Paradisepoker the 9 digit
hand-ID (which you can't copy) when they broke the rules, the table ID, and the nickname of the ones that have not followed the rules. The problem is: As I said before, you can't copy the hand-ID, and in the "hand-history" the chat isn't logged so you can't get the info on which hand they have spoken, and finnally you need the table ID which is not public information on Paradise poker so you can't give them that info. And they won't do anything if you don't give them all that info that is impossible to get.

3. They've had/have several serverproblems and you can get disconnected anytime.

4. The whole server was disconnected when I was headsup on a 10 player Sn'G. I had ~13000 and my opponent had ~2000 when we both (and 4 k other players) were disconnected.
He managed to get online way before me since it built up a queue and he was way before me in that queue.
When I finnaly got in after 4 min he had won the Sn'G by takin all the blinds (nothing odd, I whould have done the same thing). So I contacted the support and wanted to get money for 1:st place instead of 2:nd place. She said that there had been a serverproblem and that they whould investigate it. I was asked to give them the table ID and info about the hands that I had recived during the downperiod.
Well...there aint any table ID and there aint any handhistory logged during the timeperiod that your not on the table. So I explained to them that I can only give them the last hand I saw, since the other info isn't availeble (they don't know about their own software). "That's ok" she said after she saw that the info wasen't availeble, so I sent the info.
After 5 days I get the reply to my e-mail that the hand-ID that I sent them was won by me (I won the last hand I saw before getting disconnected), and they can't see anything about any disconnection. Yea, right...
Gues that the 4 k players that got disconnected was just a coinsident, and that the online-support was wrong when they said there was a serverproblem. So it looks like I won't get any cash back there.

5. I regged to a tournament which didn't popup (that is the only way that you can be seated at the tables on tournaments), so I conntacted the support and told them about it.
She asked me to check if I was regged to any tournaments. "Where can check that that", I asked. She told me where, but that info isn't posted there. "oh, it's not? I thought it was supposed to be there. I'll contact the softwaredevelopers about that.", she said.
She asked me to wait and see. After about an hour I got my money back. Then it happend again! I talked with support and they told me to wait again. After 30 min the table poped up with me being auto all-in because that I had become short-stack by the blinds.
They will investigate it, but since I "played" the last hand (the autoall-in) I am apparently considered by them to have played the game so that I shouldn't expect to get
my buy-in back.

I told paradisepoker that I whould tell people on the pokerforums about what they have done.
So now I'm posting this on several forums, and waiting for all their investigations to finnish before i cash out.

Watch out for them.

Have anyone else also experienced problems with ParadisePoker?

[welshgit]

lmfao

ok mr 1 post wonder

i noticed your first complaint was - you cant change table sizes ?

fek me that an important 1 innit

do they change them in live games ?? - get a life

paradise is not the best site in the world but it certainly dont deserve to be condemed by the likes of you

I HAVE FOUND NOTHING WRONG WITH PARADISE

PS - THE ONLY REASON YOU ARE ON OUR SITE IS TO SLAG A POKER ROOM OF = YOU HAVE NO INTEREST IN WASS CASINO DO YOU ??

PI@@ OF YOU ASHOLE

Originally Posted by welshgit

lmfao

ok mr 1 post wonder

i noticed your first complaint was - you cant change table sizes ?

fek me that an important 1 innit

do they change them in live games ?? - get a life

paradise is not the best site in the world but it certainly dont deserve to be condemed by the likes of you

I HAVE FOUND NOTHING WRONG WITH PARADISE

PS - THE ONLY REASON YOU ARE ON OUR SITE IS TO SLAG A POKER ROOM OF = YOU HAVE NO INTEREST IN WASS CASINO DO YOU ??

PI@@ OF YOU ASHOLE

So you never play several table at ones on internetpoker?
And I do think it's worth mentioning what I experienced cause I don't think it's ok about what happend. How whould you react if you experienced what I have?

[germanfalcon]

In china bursted a full sack of rice, man what a mess. I complain about that in all forums I can find now.

Originally Posted by germanfalcon

In china bursted a full sack of rice, man what a mess. I complain about that in all forums I can find now.

So problems with money on pokersites do not fit in a pokerforum?

[germanfalcon]

Originally Posted by _PxKx_

So problems with money on pokersites do not fit in a pokerforum?

Sure, but this is your first post here. What do you expect? You have a problem with paradise? I dont care about your problems because I dont know you. I doubt that you find much players here that play on paradise, so why bother us with such things.
You deposited $20 there? I loose $20 in one hand and dont complain about that. I have sometimes also internet connection problems and cant play my Aces and miss some huge pots. Sometimes I regged for tourneys and cant connect to the poker room, if this happens to me I change rooms and play somewhere else. But I dont complain about that to people I know and especially not to people I dont know.

If you take your time you can discover what Wass has to offer. If you are familar here and proven yourself you might complain about that again.

[welshgit]

glad you said that german m8

i wudda put it a bit more straight forward with a lot more swear words lol

I Think Paradise Poker is a good site.
Yes, BossMedia software sometimes goes not well, create some problem like tournaments windows that don't open at the beginning of a tourney, but if you close the software, and log-in again, it will.
I don't play several ring games at the same times, so it is not a problem for me.
And it is one of the few sites where from a freeroll winning i have won 200 euros, at the ring games, where the play is very soft...

[errigal]

I find I get timed out more often at boss sites than anywhere else...have a wireless ISP which doesn't help...liked the original paradise much more..they kept the music at the start which is good.