Problem of cakepoker

I am in the cakepoker cash out on October 9.Receive the mail on October 10:Valued CakePoker Player,
Please be advised that your cashout request has now been completed and
your funds have been successfully credited to your NETeller account.

Today my neteller also did not receive.

Mail customer's attendant:Thank you for your email. Your concern has been forwarded to our Cashier Department.

Please let us know if we can be of further assistance.

Distress of, who can help me?

[stepgen]

It can take up to 72 hours for transfer to reach a neteller account after the poker site has approved it. I would not get too worried yet. On Saturday if it has not appeared maybe. Some sites are quicker than others and some are much slower, but all have one thing in common. If you want to put money on to them from your neteller account there are no delays of course

Have already receive to pay in my neteller