question for support regarding deposits

[alan292]

i tried a deposit today but im being denied the bonus code im using...code is GOLDRELOAD and it says im active on other sites....i have not used poker .com since wass launched,however i have a nordica account but receive no bonuses there at all.....can this be adjusted manually for me once i deposit and am i using the correct code?????

[oldgreywolf]

hi alan go to live support, they can do it manually for you

will take 1 or 2 days lol

wolfie

[alan292]

Originally Posted by oldgreywolf

hi alan go to live support, they can do it manually for you

will take 1 or 2 days lol

wolfie

cheers wolfie..i didnt want to interupt you again m8...

[drkneenie]

how is that live support working out for you alan?

i have some issues with wass poker. i had my account suspended there because i ATTEMPTED to deposit with too many different credit cards. if they would have let me deposit with my first, second, third, or even fourth card then that wouldnt of happened! i have never had so many cards denied at a poker site in my life and i have deposited on dozens of sites. then when i went to (not so live) live support i had to leave a message and the reply told me i had to send them all the card number and the expiration dates of all the cards i used in order to have my account reactivated!?!? wtf for? i have a friggin stack of credit cards and dont know exactly which ones i used because as i tried them and they got denied a set them aside and tried another. but when my account got suspended i put all the cards back together and have no idea which ones i used. at the time i had no reason to believe i would need all the information of each and every card i ATTEMPTED to use, who would? and why do they need that information, AGAIN? i dont get the problem they have and i dont get what sending them my credit card information, that were denied, will do for them? pretty much just pissed off about the whole thing and gave up after explaining all of the above to them and didnt get a response.

i play in the OFC events and see that next months event is at wass poker but not sure how or if i am going to play in it when the support at wass poker sucks and i am getting no help in resolving the problem.

should i set up another account and just start over?

i am not an active member here so can someone tell me how well the poker site and poker forum are connected. meaning, the people that run "live support" on the poker site, will they see this? will posting the issue that got ignored on "live support" even get noticed here?

i guess i should move this to a new thread. i didnt mean to go off on a rant but since i did i will cut/past this to a new thread so it will have more of a chance of the right person noticing it so i might get some help with my issue.

[alan292]

the support from wasspoker will see this post m8....and i can assure you they have allways been able to assist me....i did try the live support but i think it may be better to try it during their daytime...gl