i have some issues with wass poker. i had my account suspended there because i ATTEMPTED to deposit with too many different credit cards. if they would have let me deposit with my first, second, third, or even fourth card then that wouldnt of happened! i have never had so many cards denied at a poker site in my life and i have deposited on dozens of sites. then, when i went to (not so live) live support i had to leave a message and the reply told me i had to send them all the card number and the expiration dates of all the cards i used in order to have my account reactivated!?!? wtf for? i have a friggin stack of credit cards and dont know exactly which ones i used because as i tried them and they got denied a set them aside and tried another. but when my account got suspended i put all the cards back together and have no idea which ones i used. at the time i had no reason to believe i would need all the information of each and every card i ATTEMPTED to use, who would? and why do they need that information, AGAIN? i dont get the problem they have and i dont get what sending them my credit card information, that were denied, will do for them? pretty much just pissed off about the whole thing and gave up after explaining all of the above to them and didnt get a response.
i play in the OFC events and see that next months event is at wass poker but not sure how or if i am going to play in it when the support at wass poker sucks and i am getting no help in resolving the problem.
should i set up another account and just start over?
i am not an active member here so can someone tell me how well the poker site and poker forum are connected. meaning, the people that run "live support" on the poker site, will they see this? will posting the issue that got ignored on "live support" even get noticed here? or are all the people in charge of the poker site in charge and active here too? hopefully the right person will see this and i can get this issue resolved.
Liverpool Live 2007, Stoke Live 2007 Newcastle 2008, WUKPT Birmingham 2008 Reading 2008,
Join Date: Jan 2006
Location: Wales, , United Kingdom
Posts: 5,744
i have sent the link to one of the staff members hopefully he will get back to you asap
trish
__________________ Winners of 2 BRL with Wales Winners of the 1st 5x5 Final 3 BRL WINS WUKPT Champion and Omaha Hi/Lo Runner Up. Birmingham, 14th June 2008 43 Wass Wins Latest CD 1 point 27 Nov and Wednesday Single Final 30th October Former Capt of Team Wales and Proud of My Team First Impressions Only Last Until Second Impressions Kick In Live Life To The Full Before Something Jumps Up And Bites You Full In The Arse
I had same problem as you last year, when I started to play poker with money. I have my account on Carbon and I was suspended when I register my third card and my first card was a debit card. I guess my bank did not like the idea. I still don not know why my 2nd did not work. Anyway, carbon thought it was a little to much with three cards and suspended me. I talked to live support, via a link in a mail they had sent me. They gave me advice about using like moneybooker, neteller, click2pay or anything like that...
However, I did not need give them the numbers of my cards. I just told them so remove them all and they did.
Liverpool Live 2006, Swansea Live 2007 Liverpool Live 2007, Bristol Bash 2007 Stoke Live 2007, Newcastle 2008 Reading 2008,
Join Date: Dec 2005
Location: RIGHT HERE U IDIOT
Posts: 7,570
FROM PERSONAL EXPERIANCE I THINK YOU ARE TALKING CRAP
LIVE SUPPORT ON WASS POKER IS VERY LIVE ( MARTYN S IS ONE OF THE LIVE SUPPORT GUYS AND HES EXTREEMLY HELPFULL )
AND LIVE SUPPORT IS UNTIL ABOUT 1AM UK TIME IF I REMEMBER RIGHT .
I CANT BELIVE THEY LET YOU TRY 4+ CARDS ACCOUNT IS NORMALY SUSPENDED ON THE 3RD DIFFERENT CARD AT THE MOST FOR SECURITY REASONS ( THATS YOUR PROTECTION + WASS PROTECTION )
I HAVE HAD MY ACC SUSPENDED WHILE CHANGING OVER C/C ( WHEN THE OLD ONES HAVE EXPIRED + I REG NEW ONES ) AND LIVE SUPPORT NORMALY SORT IT OUT WITHIN MINUTS , UNLESS THEY NEED YOU TO EMAIL THE ID AS PROOF THEN ITS NORMALY 24 HOURS .
I HAVE HAD A LOT OF EXPERIANCE WITH C/C ON WASS/.COM + CARBON SO BELIVE ME I KNOW EHAT IM TALKING ABOUT . + I THINK YOU ARE TALKING RUBBISH .
PS WHY USE SO MANY C/C - I USE 1 ON MY ( MILLION ) C/CS FOR INTERNET STUFF - ISNT THAT A SIMPLE WAY OF DOING THINGS LOL .
PPS - JUST A THOUGHT - ARE ALL THE CARDS IN THE SAME NAME ?
__________________
STOKE 2007 SAT NIGHT LIVE GAME 5TH PLACE ( i got fudgied lol )
LIVE IN FEAR WELSHGITS HERE ..19 + A HALF WASS WINS CHASING PASTIE+ KAT. 1/2 WIN 30/9/08 PROUD FULL TIME MEMBER OF THE BULLS TEAM R.I.P DAD ALWAYS ON MY MIND ........
well maybe it would help to reduce this stack of cards and just use 2-3 for poker, might avoid trouble in thr future
i dont know how that will help. i am not depositing with a stack of cards, i am ATTEMPTING to deposit and getting denied so i try another one. a credit card that is approved to deposit on one site does not necessarily mean it will be approved on another site. poker sites are very picky in which card they will accept for deposits but generally by the 2nd or 3rd card i will find one that works (except on wass). ALL my cards are paid and active. they are not getting denied for any reason known to me but for some reason poker sites like to have credit cards as an option for deposit yet deny most of them (for USA player at least).
FROM PERSONAL EXPERIANCE I THINK YOU ARE TALKING CRAP
LIVE SUPPORT ON WASS POKER IS VERY LIVE ( MARTYN S IS ONE OF THE LIVE SUPPORT GUYS AND HES EXTREEMLY HELPFULL )
AND LIVE SUPPORT IS UNTIL ABOUT 1AM UK TIME IF I REMEMBER RIGHT .
I CANT BELIVE THEY LET YOU TRY 4+ CARDS ACCOUNT IS NORMALY SUSPENDED ON THE 3RD DIFFERENT CARD AT THE MOST FOR SECURITY REASONS ( THATS YOUR PROTECTION + WASS PROTECTION )
I HAVE HAD MY ACC SUSPENDED WHILE CHANGING OVER C/C ( WHEN THE OLD ONES HAVE EXPIRED + I REG NEW ONES ) AND LIVE SUPPORT NORMALY SORT IT OUT WITHIN MINUTS , UNLESS THEY NEED YOU TO EMAIL THE ID AS PROOF THEN ITS NORMALY 24 HOURS .
I HAVE HAD A LOT OF EXPERIANCE WITH C/C ON WASS/.COM + CARBON SO BELIVE ME I KNOW EHAT IM TALKING ABOUT . + I THINK YOU ARE TALKING RUBBISH .
PS WHY USE SO MANY C/C - I USE 1 ON MY ( MILLION ) C/CS FOR INTERNET STUFF - ISNT THAT A SIMPLE WAY OF DOING THINGS LOL .
PPS - JUST A THOUGHT - ARE ALL THE CARDS IN THE SAME NAME ?
lol, are you kidding me?!?! pm me your email addy and i will send you all my correspondence. you will see the time stamp of when i sent them my problem and when they responded, how i explained my problem, and how they responded. EVERYONES experience with customer service, no matter where its at, is going to differ. i understand some people think its great, me, not so much. and i only said (not so much) live support because i am a US player and generally only online from 4pm-12am est when live support is not available. i am asleep when live support is live. i also take it that you are european, depositing for US players with credit cards is much more difficult (since the UIGEA passed) from what i have been hearing and experiencing. and i only use more than one card online cause the attempted deposit gets denied so i try another one, denied, try another one, etc. and yes ALL the credit cards are in my name and are in good standings with the credit card company.
everyones experiences are different. to call it rubbish is rude.
Last edited by drkneenie : 09-19-2008 at 09:06 PM.
Reason: addon
i tried to log on for the first time since the end of august and my account is reinstated! i didnt get any correspondence from support so i dont know if this thread got my account activated or my last email to them in august but it is active now. since my horrible experience with attempting to deposit with credit cards i have since set up an alternate method to deposit so i wont have this problem again. i was hessitant to use an alternate method because for US players it is difficult to find a method that is going to be around for more than a couple months. i had almost $1K frozen for 5 months when the UIGEA passed and neteller closed their doors to the US. then firepay, moneybookers, and ecocard stopped their service to the US market. and now epassport just stopped service with the US a couple months ago and i am just tired of going thru the hassle to set up account after account but i guess we really dont have much of a choice in the matter until we can get the US government to change its laws. i am just annoyed by the whole deposit and withdraw system on all poker sites and this last incident was the straw that broke the camels back and just needed to vent. thanks for listening and sorry for sounding so bitchy but i have of habit of bitching too much. just gotta learn to ignore me,
thank you to the people that helped me out with this!
Last edited by drkneenie : 09-19-2008 at 09:09 PM.
Reason: addon
Liverpool Live 2006, Swansea Live 2007 Liverpool Live 2007, Bristol Bash 2007 Stoke Live 2007, Newcastle 2008 Reading 2008,
Join Date: Dec 2005
Location: RIGHT HERE U IDIOT
Posts: 7,570
Quote:
Originally Posted by drkneenie
lol, are you kidding me?!?! pm me your email addy and i will send you all my correspondence. you will see the time stamp of when i sent them my problem and when they responded, how i explained my problem, and how they responded. EVERYONES experience with customer service, no matter where its at, is going to differ. i understand some people think its great, me, not so much. and i only said (not so much) live support because i am a US player and generally only online from 4pm-12am est when live support is not available. i am asleep when live support is live. i also take it that you are european, depositing for US players with credit cards is much more difficult (since the UIGEA passed) from what i have been hearing and experiencing. and i only use more than one card online cause the attempted deposit gets denied so i try another one, denied, try another one, etc. and yes ALL the credit cards are in my name and are in good standings with the credit card company.
everyones experiences are different. to call it rubbish is rude.
well m8 i say it how i see it and experiance it
but your sorted now so get in some tournys and lend me some chips
__________________
STOKE 2007 SAT NIGHT LIVE GAME 5TH PLACE ( i got fudgied lol )
LIVE IN FEAR WELSHGITS HERE ..19 + A HALF WASS WINS CHASING PASTIE+ KAT. 1/2 WIN 30/9/08 PROUD FULL TIME MEMBER OF THE BULLS TEAM R.I.P DAD ALWAYS ON MY MIND ........
WassPoker Account Suspended
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