NETELLER VERIFICATION EMAIL..ADVISE REQUIRED

[alan292]

has anyone else recived this email from neteller regarding verification of their account...i recived the same email from the same email address last month,i responded via the email sent...i think that may have been a "DOH" moment......i also verified my bank details at the neteller site....the reply from the email said the pics were not clear enough,but the action i took within the neteller site was successful...i have even withdrawn funds from neteller without any probs...

now this morning i opened my emails and there are 2 from the same email i had before...one yesterday and one this morning....2 in succession makes me suspicious...here is a copy of the email...

Your account requires immediate attention‏
From:	communications@neteller.com
Sent:	12 October 2008 05:06:53
Reply-to:	noreply@neteller.com
To:

Dear Alan,

NETELLER is required to perform periodic reviews on all accounts to ensure we have up-to-date records on file. According to our records your account has not yet been validated, and in order for you to continue enjoying NETELLER’s services, we need you to submit the documents to us by November 1, 2008. If we have not received updated documentation from you by this date, your account will be temporarily suspended until it has been updated.

Check out our website for more information on why we need you to submit new identity documentation.

How to validate your account
Validating your account is simple. All you need to do is email two documents to validate@neteller.com.

Just follow these 3 easy steps and we’ll do the rest.

2. Verify your identity
   Provide a digital photograph or scanned colour copy of your government–issued ID card, driving license or passport that clearly displays:
   • Document number (ID number, license number, passport number), your full name and date of birth
   • No black/blurred portions (all details must be in focus)
   • All four corners of the document (i.e. no cropping)
   • Expiry date that has not passed
   • Front and back of the ID card or license

1. Verify your address
   Provide one digital photograph or scanned colour copy of a paper utility bill or paper bank card/credit card statement that clearly displays:
   • Your name and address
   • An issue date within the last 3 months
   • All four corners of the bill/statement (i.e. no cropping)

Acceptable utility bill statements include landline phone, heating, water, electricity, cable TV, internet and municipal government correspondence.

1. Email your digital photos or scans as attachments to validate@neteller.com.
   You must send these items to us using the email address registered with your NETELLER account or we will be unable to process your documents. Click here to see samples of acceptable documents.

The NETELLER Payment Network


EMAIL SECURITY ZONE: This email was sent to by NETELLER. To learn more about NETELLER's industry leading security, click here.

©2008 NETELLER. All rights reserved. Trademarks are the property of NETELLER PLC Group,PO Box 165, Douglas, Isle of Man, IM99 3NX.

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[germanfalcon]

First of all I would remove your real name and the private email adress of yours.

I had such mails from neteller before and they once closed my account till I sent the desired papers. They wanted a bill from my electricity. Most time I talked with the live support (they have a 0800 number so there are no costs) to sort things out quickly.

[alan292]

Originally Posted by germanfalcon

First of all I would remove your real name and the private email adress of yours.

I had such mails from neteller before and they once closed my account till I sent the desired papers. They wanted a bill from my electricity. Most time I talked with the live support (they have a 0800 number so there are no costs) to sort things out quickly.

thanks christian...i should have remembered to delete my email.....ill see if i can contact live support...

[killashandra]

If you go to the Neteller site directly, you see the same thing. So I am afraid we will have to do something if we want to keep on using Neteller.

[oldgreywolf]

got the same email also, replied to them that i cannot email my data and want to sent
hardcopies of my verification, got no anwser yet.

wolfie

[alan292]

well if you folks have had the same email im not so anxious about responding to it...looks like ill need to try and take clearer pics

[FlibbleS]

I had the same email bud. With the current credit crunch I'm sure alot of people are withdrawing their money through neteller and they're doing their best to make sure there's no fraudulent activity

[alan292]

Originally Posted by FlibbleS

I had the same email bud. With the current credit crunch I'm sure alot of people are withdrawing their money through neteller and they're doing their best to make sure there's no fraudulent activity

good point fibbs....i didnt think aboot that ...

[FlibbleS]

I just contacted Netelleer live support to confirm this is all genuine etc (but more to ask why they need docs after i sent them last year), was advised i was 16th in the queue with a waiting time of 29 mins.

So after having me dinner etc i come back to speak to an operator, only for them to be disconnected before answering my question.

So if anyo9ne wants to do the same, good luck, and remember to have a good supply of food/drink and a stress ball handy for when the inevitable happens

[stewz1]

this is probably genuine but would not send any details till i spoke to live support and got it verified as genuine.better safe than sorry.